What countries do you ship to?

We ship world wide except the USA.

Do you ship 1D-LSD to the United Kingdom?

Yes, we ship all products to the UK.

What shipping options are available?

Standard Mail: Delivery typically takes 2-5 Days. This method is not insured and cannot be tracked.

GLS: Delivery also takes 2-5 Days. This method is accessible to most countries and comes with insurance and tracking.

POSTNL: Expect delivery in 5-7 Days. Available in select countries like Australia, Belgium, Canada, and Sweden. Although not insured, this option can be tracked.

Where do we dispatch orders from?

Our products are dispatched from Europe.

Do I need to sign for my delivery?

If you choose ‘Standard Mail,’ no signature is required. However, for ‘GLS’ or ‘POSTNL’ deliveries, a signature upon delivery is necessary.

Any customs issues?

We ensure discreet shipping and seldom face customs problems. However, there’s a minimal risk of interception, especially for restricted items in certain countries.

What’s our re-shipment/refund policy?

We cover re-shipments and refunds for orders dispatched via GLS.

Unfortunately, we cannot offer the same for unregistered or POSTNL deliveries. Contact our helpdesk for further assistance.

Where’s my tracking number?

Tracking numbers are emailed daily. You should receive yours shortly after placing an order.

What if my order doesn’t arrive?

For unregistered shipments, we cannot compensate unless under special circumstances. However, for POSTNL or GLS deliveries, we offer re-shipment or compensation if your order doesn’t arrive. Contact us for assistance.